Help Center.
Sending Money
How long do transfers take?
Most transfers are completed within minutes. Delivery times may vary depending on the destination country, payout method, recipient institution, and any required compliance checks.
How much does it cost to send money?
All applicable fees and exchange rates are clearly displayed before you confirm your transaction.
Why does the calculator say 'Indicative Rates'?
GoRemitPay is currently preparing for launch. The rates displayed in the calculator are provided for illustration purposes only and may not reflect the rates available when services become operational.
Can I cancel a transfer?
Transfers may only be cancelled before they have been processed. Once a transaction has been processed or released to a payout partner, it may no longer be eligible for cancellation.
Are there limits on how much I can send?
Transfer limits may vary depending on your location, verification status, destination country, and applicable regulatory requirements.
Receiving Money
How will my recipient receive the money?
Recipients may receive funds through supported payout methods including bank transfer, mobile wallet, or cash pickup, depending on the destination country and available services.
Does my recipient need a GoRemitPay account?
No. In most cases, recipients do not need a GoRemitPay account to receive funds.
Verification
Why do I need to verify my identity?
As a registered Money Services Business, we are required to verify customer identities to comply with anti-money laundering regulations and help prevent fraud and financial crime.
What documents can I use?
You must provide a valid, unexpired government-issued photo ID, such as a passport, driving licence, or national identity card.
How long does verification take?
Most identity checks are completed within minutes. Where additional review is required, verification is typically completed within one business day.
Why have you requested additional information?
In some circumstances, we may request additional information or documentation to meet regulatory requirements and help protect our customers and services.
Security & Regulation
Is GoRemitPay regulated?
GoRemitPay operates through registered Money Services Business entities in Canada and the United States and complies with applicable regulatory requirements in the jurisdictions in which it operates.
How do you protect my information?
We use data encryption, identity verification, transaction monitoring, and industry-standard security controls to help protect customer information and transactions.
Why might my transaction be reviewed?
Certain transactions may be reviewed as part of our compliance obligations. These reviews help protect customers, prevent financial crime, and maintain the integrity of our services.
GO Points Rewards
What are GO Points?
GO Points are our loyalty and rewards programme designed to recognise customer activity across the GoRemitPay ecosystem.
How do I earn GO Points?
GO Points can be earned through eligible activity across the platform.
What can I use GO Points for?
GO Points may be redeemed for rewards, exclusive member benefits, priority invitations to selected events, and other GoRemitPay experiences.
Support
How do I contact GoRemitPay?
You can contact our support team via email at contact@goremitpay.com.
What if my transfer is delayed?
While most transfers are completed quickly, some transactions may require additional verification or review. Delivery times may also vary depending on the destination, payout method, or recipient institution.
How will I receive updates on my case?
Our support team will keep you informed throughout the investigation and resolution process.
Still Need Help?
Can't find what you're looking for? Our support team is here to help. Send a mail to contact@goremitpay.com and we'll be happy to assist.